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HOSPITALITY · 10 QUESTIONS

Hospitality digital maturity assessment.

For hotels, accommodation providers and hospitality operators. Focus on reservations, the guest journey and property operations. Choose one answer per question, then register to see your results.

Hospitality assessment

0 of 10 questions answered

1. Do property technology plans support business and guest goals?
2. How are energy, water and waste monitored?
3. How consistent is reservation availability across channels?
4. How are guest requests and room readiness coordinated?
5. How reliable are guest, occupancy and revenue records?
6. How is demand information used for service and pricing?
7. Are staff trained to use property and guest-service systems?
8. Do you use guest feedback to improve operations?
9. How are guest information and system access protected?
10. Can reservations and check-in continue during an outage?

Register to view your results

Tell us who is completing this assessment. Your registration is saved before we display your graphical results.

Nimble One stores these contact details, assessment category and selected industry to administer your registration. Answers are processed to calculate results and are not retained. This does not create a login account or subscribe you to marketing. Read the registration privacy notice.

How scoring works and what it means

Choose one answer for each of the 10 questions. Three descriptions score 0, 1 or 2; “Not sure” scores 0 and is counted as an evidence gap. Overall score = total points ÷ 20 × 100. Each of the five areas has two questions and contributes 20%.

This is a digital-maturity self-assessment. Choose the highest description fully supported by current practice in the business or operation you are assessing.

Maturity levels: Foundation; Emerging; Established; Integrated; Optimizing. The bands are 0–<20, 20–<40, 40–<60, 60–<80 and 80–100 respectively.

Nimble One’s questions, weights and thresholds are an original, indicative rubric informed by published guidance and sector workflows. They are not externally validated benchmarks, certification or a compliance audit. Security and recovery concerns remain important even when the average is high. Do not compare scores across sectors, business stages or questionnaire versions.

UN Tourism Academy · digital transformation ↗