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ICT & TECHNOLOGY SERVICES · 10 QUESTIONS

ICT & technology services digital maturity assessment.

For software, IT consulting and managed-service providers. Focus on delivery discipline, customer service and protection of client information and intellectual property. Choose one answer per question, then register to see your results.

ICT & technology services assessment

0 of 10 questions answered

1. Are service and product investments linked to client outcomes?
2. How are supplier, licensing and hosting responsibilities managed?
3. How traceable is work from requirements to release?
4. How consistently are customer incidents and requests handled?
5. Do delivery and service measures guide decisions?
6. How is AI use in delivery controlled?
7. How are technical and delivery skills developed?
8. How is delivery and support knowledge maintained?
9. How are source code, releases and privileged access protected?
10. Have you tested recovery of critical delivery and service systems?

Register to view your results

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Nimble One stores these contact details, assessment category and selected industry to administer your registration. Answers are processed to calculate results and are not retained. This does not create a login account or subscribe you to marketing. Read the registration privacy notice.

How scoring works and what it means

Choose one answer for each of the 10 questions. Three descriptions score 0, 1 or 2; “Not sure” scores 0 and is counted as an evidence gap. Overall score = total points ÷ 20 × 100. Each of the five areas has two questions and contributes 20%.

This is a digital-maturity self-assessment. Choose the highest description fully supported by current practice in the business or operation you are assessing.

Maturity levels: Foundation; Emerging; Established; Integrated; Optimizing. The bands are 0–<20, 20–<40, 40–<60, 60–<80 and 80–100 respectively.

Nimble One’s questions, weights and thresholds are an original, indicative rubric informed by published guidance and sector workflows. They are not externally validated benchmarks, certification or a compliance audit. Security and recovery concerns remain important even when the average is high. Do not compare scores across sectors, business stages or questionnaire versions.

NIST · Secure Software Development Framework ↗