SME · 10 QUESTIONS

SME digital maturity assessment.

For established small and medium-sized businesses across sectors. Choose an industry assessment instead if you want sector-specific questions. Choose one answer per question, then register to see your results.

SME assessment

0 of 10 questions answered

1. Do you have a technology plan linked to business goals?No agreed plan.A basic plan with some priorities.A funded plan with owners and regular reviews.Not sure

2. Do technology purchases consider cost, suppliers and sustainability?Mainly purchase price.Some supplier and lifecycle checks.Consistent cost, supplier and lifecycle reviews.Not sure

3. How do you manage customer enquiries and follow-up?Manually, with scattered records.Shared digital records, used inconsistently.Shared records with clear follow-up and service measures.Not sure

4. How well do digital tools support daily workflows?Mostly paper or repeated data entry.Some digital workflows, with manual handovers.Connected workflows with owners and performance reviews.Not sure

5. How reliable is the information used for decisions?Often incomplete or unreliable.Basic reports with occasional checks.Owned data with routine quality checks and useful reports.Not sure

6. How do you manage automation and AI use?No agreed approach or safeguards.Limited pilots with basic guidance.Approved use cases with privacy checks and human review.Not sure

7. Do employees receive relevant digital training?Little or no training.Occasional training when needed.Role-based training with ongoing support.Not sure

8. Do you check whether people adopt new tools?We do not check.We collect informal feedback.We review usage, feedback and work improvements.Not sure

9. How consistently do you protect systems and user access?Controls are absent or unclear.Some access and update controls.Named accounts, MFA where supported and regular access reviews.Not sure

10. Have you tested recovery of important systems and data?No reliable backups or recovery plan.Backups exist, but recovery is untested.Restores are tested against agreed recovery needs.Not sure

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How scoring works and what it means

Choose one answer for each of the 10 questions. Three descriptions score 0, 1 or 2; “Not sure” scores 0 and is counted as an evidence gap. Overall score = total points ÷ 20 × 100. Each of the five areas has two questions and contributes 20%.

This is a digital-maturity self-assessment. Choose the highest description fully supported by current practice in the business or operation you are assessing.

Maturity levels: Foundation; Emerging; Established; Integrated; Optimizing. The bands are 0–<20, 20–<40, 40–<60, 60–<80 and 80–100 respectively.

Nimble One’s questions, weights and thresholds are an original, indicative rubric informed by published guidance and sector workflows. They are not externally validated benchmarks, certification or a compliance audit. Security and recovery concerns remain important even when the average is high. Do not compare scores across sectors, business stages or questionnaire versions.

NIST · Cybersecurity Framework ↗

SME digital maturity assessment.

SME assessment

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